Technical glitch delays report cards at some Gauteng schools | Kempton Express

The Gauteng Department of Education (GDE) has apologised to learners, parents and school communities affected by delays in the issuing of report cards at some public ordinary schools across the province.

The delays have been attributed to technical challenges affecting access to the South African School Administration and Management System (SA-SAMS), following the temporary unavailability of the Citrix environment that supports the system.

As a result, some schools have been unable to access, capture and finalise learner information required to print and issue report cards.

Gauteng MEC for Education Lebogang Maile acknowledged the inconvenience caused and assured affected communities that the matter is receiving urgent attention.

“On behalf of the GDE, I extend my sincere apology to learners, parents and school staff affected by this delay. We understand the importance of report cards in tracking learner progress and planning for the academic term ahead,” said Maile.

Also read: School safety in the spotlight as GDE flags 245 high-risk schools

The MEC explained that SA-SAMS is a national system administered by the Department of Basic Education, with provincial education departments relying on its operational stability for learner administration and academic record processing.

According to the department, system administrators and technicians are working to restore full functionality and normalise access as quickly as possible.

Maile urged affected schools and parents to allow the technical process to be completed to ensure report cards are issued without compromising the accuracy and integrity of learner records.

“We are confident that the technical teams handling the matter will restore the system soon. We appreciate the patience shown by schools, learners and parents as this process is being resolved,” he said.

The GDE said it will continue to keep schools informed as progress is made towards resolving the issue.